Updated: March 25th, 2020
On behalf of all of us here at
Sunshine Tours, we want to thank you for your continued dedication to our
business. Showing you America has been our passion for 38 years and we hope to
continue for many more years in the future. Please read this entire message
for important information regarding our business.
Due
to the Corona Virus Pandemic, we have found ourselves having to make some
difficult decisions regarding our business. On March 23rd,
Virginia’s Governor Northam ordered all non-essential businesses to close for
30 days and stay home in order to stop the spread of the virus. Since we fall
in this category of a Non-essential business, we have no choice but to close
for the next 30 days.
As
of this time, we have suspended all travel through the end of April. If you
were signed up for a tour during this time, please note you will receive your
refund as soon as possible, however refunds will be delayed due to these new
developments. Since this pandemic has hit our country, it has taken a major
toll on our business. As of this time, the majority of our staff has been laid
off and all of our buses are parked. We have an abundance of refunds to process
and no income to support those at this time due to the panic around the country
and people not willing to sign up for tours even if it is later in the year. We
are asking all of our passengers to please be patient with us, we are doing the
best we can in this situation. Never did we think anything like this would
happen, however we are dealing with this ever-changing problem one day at a
time.
We are constantly checking our voicemail system from home and will return phone calls as we can. But remember, please be patient as return phone calls will be delayed. For a faster response you can send an email to one of the following email addresses depending on your question:
If
you have a question about your refund, your upcoming tour or a general question
regarding our business at this time please email kendra@gosunshinetours.com
If
you have a question about a charter that you have scheduled, please email pauln@gosunshinetours.com
If
you have a question regarding accounts payable, please email linda@gosunshinetours.com
Remember,
we are blessed that so many people are working together to overcome this
pandemic. We will continue to monitor this situation and update passengers that
are scheduled on upcoming tours as information becomes available. Remember,
stay safe and stay well – We look forward to welcoming you on the bus again
soon!
Sunshine Tours, Inc.
